Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service (lydbok) av Ukjent
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Ukjent (forfatter), Rowmark Ltd (forfatter), David Ryder (innleser)

Are Your Customers Being Served? lydbok

83,-
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service a…
Lydbok 83,-

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Undertittel How to Boost Profits by Delivering Exceptional Customer Service
Forfattere Ukjent (forfatter), Rowmark Ltd (forfatter), David Ryder (innleser)
Forlag Matrix
Utgitt 6 juli 2023
Lengde 1:32
Sjanger Helse og livsstil, Dokumentar og fakta
Språk English
Format mp3
DRM-beskyttelse App-only
ISBN 9781848390010
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.